Cloud product performance insights FAQ

  • Article
  • 2 minutes to read

Appropriate roles: Report viewer | Executive report viewer

This article covers known issues for viewing or rendering reports associated with Insights.

I don't see the Insights hub in my Partner Center account. What should I do?

Make sure you have logged in into the Microsoft Cloud Partner Program account for your organization. You cannot access the Insights dashboard from your Cloud Solution Provider (CSP) account. Also ensure that you have been provided Report viewer or Executive report viewer role access by your Global admin. For more information about roles, see this article.

I am unable to see Billed Revenue or Azure Consumed Revenue (ACR) data in my reports. Why is that?

Billed Revenue and ACR data is available only to users who are Executive report viewers. For more information about roles, see Membership role-based access.

I am unable to see Billed Revenue or ACR data in my reports. Why is that?

Billed Revenue and ACR data are available only to users who are Executive report viewers. For more information about roles, see Membership role-based access.

The country reported for my customer seems to be incorrect. Why is that?

The customer country is derived from the country of the Global parent organization of that customer. This country might be different from the country of the customer with whom you might have transacted. Hence, the customer-reported country might be different from what you expect it to be.

I see a few customer names are obfuscated in the reports. Is that expected?

Customer names are obfuscated for certain subscriptions because of compliance reasons. However, the customer Top Parent ID (TPID) is available, and you can use that to look up customer names.

What is the typical latency of the reports?

Subscriptions and Customers data is refreshed daily and data is reported with a latency of five days. Azure usage data is reported with a latency of four days. Office 365, Teams, Dynamics 365, Enterprise Mobility and Security (EMS), and Power BI usage data is reported with a latency of one month. For more information, see Insights data frequency.

I've added a new customer but it's not showing in my reports, why is that?

All of the Insights Reports and the Association types have a refresh latency of four weeks when a new customer is added.

The reports are not rendering in Internet Explorer. Is that expected?

The reports have rendering issues with Internet Explorer. They work well with Microsoft Edge and other browsers.

Next steps