Support from Microsoft

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Appropriate roles: Helpdesk agent

If you encounter problems with a Microsoft service or with Partner Center itself, we're here to help. You can report the issue to Microsoft and track it until it gets resolved.

The following articles provide information on filing and following up on tickets:

• Create tickets for all Partner Center programs. If necessary, you can collect and send diagnostics to Partner Support to help speed up resolution of your issue.

• Provide support to your customers and report problems on their behalf.

• Check service health to see if there are any current known service outages in Partner Center.

• Get automated service notifications through Partner Center APIs (for Cloud Solution Providers).

• View support resources in the Partner Center.

Security vulnerability reporting

As a Microsoft Partner, if you should have a potential security incident to report, the method of reporting is to contact Microsoft through msrc.microsoft.com/report, which allows you to create a report.

Microsoft follows Coordinated Vulnerability Disclosure (CVD). We request that you follow these guidelines to help us protect customers and the ecosystem from harm.

Next steps

• View support requests
• View Partner Center service health
• Get help and contact support
• Schedule a support appointment
• Send diagnostics to Microsoft