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App access checker for model-driven apps

  • Article

Use the app access checker tool to identify common issues found for a specific user that can occur when running a model-driven app.

Issues found by the app access checker include:

  • If an app is visible to the user or not.
  • The reason why an app is visible or not visible to the user.
  • If the user has the required license.

How to use the app access checker

Power Platform admins and makers can use the app access checker to search apps based on user principal name (UPN) or email address.

Open the diagnostics page in your browser by typing https://environmentURL/WebResources/msdyn_AppAccessChecker.html, such as https://contoso.crm.dynamics.com/WebResources/msdyn_AppAccessChecker.html. Then enter the UPN or email address in the box and then select Search.

How to interpret the results

  • Visible.
    • If the user doesn't have read privilege on the app module table, none of the apps are visible to the user, and No is displayed.
    • If the user has read and/or write privilege on the app module table, then all the apps are visible and Yes is displayed.
  • License.
    • If the user has appropriate licensing to play the app, Yes is displayed.
  • Security.
    • If the user has create or write privilege on the app module table, Yes is displayed. If the user isn't associated to one or more security roles assigned to the app, check if the user is member of a team and whether the team is associated with that security role.

Example results

User has access to all visible apps in the environment. User has access to all visible apps in the environment

User doesn't have visibility or access to any apps in the environment because of missing security role membership associated with each app. Assign security roles to app

Two examples where the user has visibility to some apps but not others because of missing security role membership associated with the app. User has access to some apps visible but not others

Assign missing security roles to user

In this example, the user has the required security privilege for the app but doesn't have the required license to access some of the apps. User doesn't have required license.

In this example, the user doesn't have the required security privilege, so the app access checker isn't able to show licensing details. Missing privileges to run the app

If Security is Yes and License is No or Unknown contact Help + support. More information: Get Help + support Licensing issue is detected.

Limitation

  • App access checker doesn't show details for the Outlook App. This is because that information is only visible to Power Platform administrators.