Integration with Dynamics 365 Customer Service Insights
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Power Platform product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically | - |  Dec 2, 2019 |
Feature details
Dynamics 365 Customer Service Insights gives you an actionable view into critical performance metrics, operational data, and emerging trends for your customer service organization.
Built-in dashboards, interactive charts, and visual filters provide insights into support operations across channels, automatically highlighting areas for improvement with the greatest impact on customer satisfaction levels.
With the 2019 release wave 2 of Power Virtual Agents, a customer service manager using Customer Service Insights can select topics to automate from within Customer Service Insights, and click through seamlessly to the Power Virtual Agents conversation editor to build and deploy them.