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Important

This content is archived and is not being updated. For the latest documentation, go to Power Virtual Agents overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Power Virtual Agents has always been at the forefront of how AI can be leveraged to produce eloquent, appropriate responses to your bot users' questions and issues. We're investing heavily in recent advancements in natural language understanding (NLU) and large-language model (LLM) AI technology.

This wave, in particular, delivers additions that will make your bots easier to create, faster to iterate with, and more useful across a wider range of chatbot usage scenarios.

The generative answers capability in Power Virtual Agents lets you specify existing internal and external sources that a bot can use to answer a user's questions. The capability uses AI to intelligently create fully conversational responses to your bot users' queries - without your bot makers first needing to manually create individual topics for every eventuality.

In this wave, we're adding the following as sources that your bot can use to gather information:

  • Content stored on SharePoint sites
  • Content stored in Dataverse

These sources will only generate answers from information the bot user can access.