Key concepts – Analytics in Power Virtual Agents
Power Virtual Agents has a comprehensive set of analytics that show you the key performance indicators for your bot.
Sessions transcripts are unavailable for download on the Power Virtual Agents app in Teams. To review and export session information, you'll need to sign up for the Power Virtual Agents web app.
Multiple charts show you trends and usage for your bot's topics. These charts use AI to highlight the topics that have the greatest impact on your bot's performance.
Bot analytics in Power Virtual Agents US Government Cloud plans will be released at a later date. You can use a custom analytics solution to create a custom Power BI dashboard to get bot analytics for these plans.
This topic contains Power Virtual Agents preview documentation and is subject to change.
Preview features aren't meant for production use and may have restricted functionality. These features are available before an official release so that you can get early access and provide feedback.
If you're building a production-ready bot, see Power Virtual Agents Overview.
As a bot maker, your job isn't done when you publish your bot for use. You'll want to know how well your bot is performing its intended duties. The comprehensive analytics in Power Virtual Agents keep your bot's key performance indicators front and center. Multiple charts show you trends and usage for your bot's topics. These charts use AI to highlight the topics that have the greatest effect on your bot's performance.
Bot analytics in Power Virtual Agents US Government Cloud plans will be released at a later date. In the meantime, you can use a custom analytics solution to create a Power BI dashboard to get analytics in these plans.
Analytics in Power Virtual Agents
In Power Virtual Agents, in the navigation menu, select Analytics.
Conversation transcripts are available immediately. Analytics are updated every hour.
|Analyze bot performance and usage||Review overall analytics for your bots.|
|Analyze customer satisfaction||Identify overall trends in customer satisfaction, and where satisfaction is falling behind.|
|Analyze topic usage||See how individual topics are doing and how well they're working at resolving issues.|
|Analyze session information||Review and monitor how sessions are doing, including analytics from the topics triggered during a session.|
|Analyze billed session information||Understand how sessions are being billed, based on their usage.|
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