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ServiceCall

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Description

A service call in the Field Service module in Microsoft Dynamics GP.

Properties

Property

Type

Length

Default

Description

DispatchDateTime

dateTime

N/A

Empty

The date and time on which the technician was dispatched to the service call.

ArrivalDateTime

dateTime

N/A

Empty

The date and time on which the technician arrived at the service call location.

CompletionDateTime

dateTime

N/A

Empty

The date and time on which the technician has completed all technical work associated with the current service call.

Meter1

ServiceCallEquipmentMeter

N/A

N/A

The current reading provided for Meter1 for the service call.

Meter2

ServiceCallEquipmentMeter

N/A

N/A

The current reading provided for Meter2 for the service call.

Meter3

ServiceCallEquipmentMeter

N/A

N/A

The current reading provided for Meter3 for the service call.

Meter4

ServiceCallEquipmentMeter

N/A

N/A

The current reading provided for Meter4 for the service call.

Meter5

ServiceCallEquipmentMeter

N/A

N/A

The current reading provided for Meter5 for the service call.

Type

ServiceCallType

N/A

Open

Identifies the type of service document.

EscalationDateTime

dateTime

N/A

N/A

The date and time on which the last escalation step was completed. This property is read-only.

EscalationLevel

int

N/A

N/A

The number of the last escalation step that was completed. This property is read-only.

InvoicedAmount

MoneyAmount

N/A

N/A

The amount actually invoiced for the service call. This property is read-only.

IsCallback

boolean

N/A

N/A

Identifies when the service call is a callback for a previously completed call. This property is read-only.

NotifyDateTime

dateTime

N/A

N/A

The date and time on which the technician was notified of the service call. This property is read-only.

WasNotified

boolean

N/A

N/A

Identifies that the technician was notified of the service call. This property is read-only.

Parts

ArrayOfServiceCallPartLine

N/A

N/A

A collection of service call part lines.

Labor

ArrayOfServiceCallLaborLine

N/A

N/A

A collection of service call labor lines.

AdditionalCharges

ArrayOfServiceCallAdditionalChargeLine

N/A

N/A

A collection of additional charge lines.

Expenses

ArrayOfServiceCallExpenseLine

N/A

N/A

A collection of service call expense lines.

EquipmentCodes

ArrayOfServiceCallEquipmentCode

N/A

N/A

A collection of service call equipment codes.

Inherits from

ServiceCallDocument