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Learn About Junk E-Mail Messages

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Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Mail identified as possible junk e-mail is automatically moved to the Junk E-Mail folder, and any potentially dangerous content within the message, for example, links or executable code, is disabled.

Note

This topic applies to the standard version of Outlook Web App. To read about this feature for the Outlook Web App Light, see Options > Junk E-Mail.

How do I mark a message in the Junk E-Mail folder as safe?

  1. If the Reading Pane is on, click the message to highlight it, or double-click the message to open it.
  2. Click not junk Not Junk on the toolbar.
  3. The message will be moved to the Inbox.

If the sender is available and isn't in the shared address book, the Always trust messages from <the sender> check box will appear in the Mark as Not Junk message box. If you select the check box, the sender's address will be added to your Safe Senders and Recipients list.

How do I manage messages in my Junk E-Mail folder?

Right-click a message and click one of these options:

  • Add Sender to Blocked Senders List blocks all future messages from that sender.
  • Add Sender to Safe Senders List keeps future messages from that sender from being marked as junk e-mail.
  • Add Sender's Domain to Safe Senders List keeps future messages from that sender's domain from being marked as junk e-mail.
  • Mark as Not Junk works just like the Not Junk button on the toolbar. It gives you the option to always trust messages from that sender.

What else do I need to know?

  • You can also use the junk e-mail settings in Options > See All Options > Block or Allow to manage junk e-mail.
  • On the Block or Allow tab, you can add entire e-mail addresses, such as tony@contoso.com. Or you can add just the domain portion to trust all e-mail from that domain. For example, to trust all e-mail from someone who has a contoso.com address, add contoso.com to the Safe Senders and Recipients list.
  • You can also move a message from the Junk E-Mail folder to another folder by dragging it from the Junk E-mail folder to any other folder. This doesn't add the sender to the Safe Senders and Recipients list.
  • If you right-click the Junk E-Mail folder and click Empty folder Empty Junk E-mail, the contents of the Junk E-Mail folder are moved to the Deleted Items folder.
  • Phishing messages are a specific type of junk e-mail designed to steal your valuable personal data. Phishing messages are identified on the information bar, regardless of which folder they're located in. You should be careful with a message that's identified as a possible phishing message.

What if I want to know more?