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How to Enable Missed Call Notifications

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Voice Mail tab configuration options in Microsoft Office Outlook 2007 to enable missed call notifications. After you have connected to your Microsoft Exchange Server 2007 mailbox using Outlook 2007 and the administrator has enabled your user account for Unified Messaging, you can configure multiple voice mail options. These options include resetting an Outlook Voice Access PIN and voice mail greetings and missed call notifications. Although missed call notifications are enabled by default, users can later specify that they want to receive missed call notification messages in their Inbox if missed call notifications had been previously disabled.

Note

The voice mail options found in Outlook 2007 are also available in Exchange 2007 Outlook Web Access.

Before You Begin

To perform the following procedures on a client computer that has Outlook 2007 installed, the user must be logged on to their Exchange 2007 mailbox with their domain account.

Also, before you perform these procedures, confirm the following:

  • The Unified Messaging server role is installed on a server that is running Microsoft Exchange 2007.

  • The Exchange 2007 recipient is currently enabled for Unified Messaging.

  • Missed call notifications are disabled for the user.

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

    Note

    For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange 2007 and Autodiscover must be configured correctly.

Procedure

To use the Outlook 2007 voice mail options to enable missed call notifications

  1. In Outlook 2007, from the toolbar, click Tools, and then click Options.

  2. Click the Voice Mail tab.

  3. Select the Send an e-mail message to my Inbox when I miss a phone call check box.

  4. Click OK to accept your changes.

You can use the Exchange Management Shell to configure missed call notifications for a user. However, you cannot configure missed call notifications by using the Exchange Management Console. For information about syntax and parameters, see Set-UMMailbox. To perform this procedure, the account you use must be delegated the Exchange Recipient Administrator role

Alternatively, you can use the Exchange Management Console or the Exchange Management Shell to configure a UM mailbox policy to turn on or off missed call notifications for a group of users by correctly configuring a UM mailbox policy and then associating the users with the UM mailbox policy. For more information about how to manage UM mailbox policies, see Managing Unified Messaging Mailbox Policies. To perform this procedure, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

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