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Organization Configuration > Unified Messaging > UM Mailbox Policies > Message Text Tab (RTM)

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007

Use the Unified Messaging (UM) mailbox policy Message Text tab to configure message text settings for users who are associated with a UM mailbox policy. For example, you can specify the e-mail message text that is sent to a user after they reset their UM PIN or the e-mail message text that is included when a user receives a fax message in their Inbox.

Use this tab to configure the following settings:

  • Fax Identity

    • The text that is entered in this text box is the text that the sender's fax machine receives. This text includes identification information about the receiving fax system.

    • This identification information appears on the sender's fax machine display when a fax message is sent to a UM-enabled user. This text is seen by users who send fax messages from inside and outside your organization. You can use this text box to include information such as the name of your organization, or other distinguishing information about the group of UM users covered by a mailbox policy.

    • If text is not entered in this text box, no information is included to identify the recipient's fax system.

    • This text box is limited to 32 characters. By default, Microsoft Exchange is defined in this text box.

  • Text sent when UM Mailbox is enabled

    • The text that is entered in this text box appears in the e-mail message that is sent to users when they are enabled for Unified Messaging. When a recipient's mailbox is enabled for Unified Messaging, an e-mail message that welcomes the user to Unified Messaging is sent to the user.

    • This welcome message contains welcome text and the PIN information that the user will use to access the Unified Messaging system. The text entered in this text box is included at the bottom of this welcome message. You can use this text box to include information such as the Unified Messaging technical support telephone numbers or subscriber access numbers.

    • If text is not entered in this text box, the default text that is generated by the UM system is included in the e-mail message.

    • This text box is limited to 512 characters. By default, no text is defined in this text box.

  • Text sent when UM PIN is reset

    • The text that is entered in this text box is included in the e-mail message that is sent to a UM-enabled user when their UM PIN is reset.

    • A PIN is reset by the Unified Messaging system if the number of failed logon attempts exceeds 10 (by default) or if the user resets their PIN by using the Unified Messaging features included with Microsoft Office Outlook 2007, Microsoft Exchange Server 2007, Outlook Web Access, or Outlook Voice Access from a telephone. You can use this text box to include information such as security notices or other security-related information in the e-mail message.

    • If text is not entered in this text box, the default text that is generated by the Unified Messaging system is included in the e-mail message.

    • This text box is limited to 512 characters. By default, no text is defined in this text box.

    • The text that you provide in this text box can be plain. It can also contain simple HTML formatting tags if you want to emphasize text or add hyperlinks to other content.

      • Example 1   If you have any questions or suggestions about voice mail service, please call the help desk at extension 4200.

      • Example 2   If you have any questions or suggestions about <b>voice mail service</b>, please call the help desk at extension 4200 or visit our Web site at <a href=”http://emp.contoso.com/itinfo/vmail”></a>.

  • Text included by UM with voice message

    • The text that is entered in this text box is included in the e-mail message that is sent to a user when they receive a voice mail message from an incoming caller.

    • For example, this text can include disclaimers that contain information about forwarding voice mail messages or system security policies that describe the correct way to handle voice mail messages in your organization.

    • If text is not entered in this text box, the default text that is generated by the system is included in the e-mail message.

    • This text box is limited to 512 characters. By default, no text is defined in this text box.

    • The text that you provide in this text box can be plain. It can also contain simple HTML formatting tags if you want to emphasize text or add hyperlinks to other content.

      • Example 1   If you have any questions or suggestions about voice mail service, please call the help desk at extension 4200.

      • Example 2   If you have any questions or suggestions about <b>voice mail service</b>, please call the help desk at extension 4200 or visit our Web site at <a href=”http://emp.contoso.com/itinfo/vmail”></a>.

  • Text included by UM with fax message

    • The text that is entered in this text box is included in the e-mail message that is sent to a user when they receive an incoming fax message in their Inbox. You can use this text box to include disclaimers that contain information about forwarding fax messages or other system security policies about the correct way to handle fax mail messages in your organization.

    • If text is not entered in this text box, the default text that is generated by the system is included in the e-mail message.

    • This text box is limited to 512 characters. By default, no text is defined in this text box.

    • The text that you provide in this text box can be plain. It can also contain simple HTML formatting tags if you want to emphasize text or add hyperlinks to other content.

      • Example 1   If you have any questions or suggestions about voice mail service, please call the help desk at extension 4200.

      • Example 2   If you have any questions or suggestions about <b>voice mail service</b>, please call the help desk at extension 4200 or visit our Web site at <a href=”http://emp.contoso.com/itinfo/vmail”></a>.

After you modify the fields on this page, click Apply to accept the changes.

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