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Wondering what's going on in Services Hub? Visit this page to get the scoop.
Microsoft’s new Services Hub app lets you manage your support and upskill on the go
Manage your remote work efficiently with Services Hub
To learn more, read the Remote work news article.
Experience efficient self-serve support with Virtual Support Agent in Services Hub
To learn more, read the Virtual Support Agent news article.
Fuel growth-oriented thinking with Services Hub Learning
To learn more, read the Services Hub Learning.
Get personalized recommendations for your IT Health with machine learning in Services Hub
Maintaining IT health is critical for your business continuity. You and your team want to be equipped with the right insights to better manage your IT environment and keep it healthy. Unified Support through Services Hub provides you with these valuable insights and services to help you take control of your IT health, as well as manage your support and build your team’s knowledge. It does this with the help of machine learning. Microsoft has invested in this technology to generate recommendations that help you find the most relevant resources quickly—saving you time so you can concentrate on critical business outcomes.
Machine learning works on the backend to ensure the recommendations you see in Services Hub are tailored to your needs. It takes large amounts of data stemming from support cases and engagement with proactive content like Learning and On-Demand Assessments and applies algorithms. These algorithms find patterns within that data to generate recommendations for actions you can take around Support, Learning, and IT Health.
An advantage of machine learning analyzing your support data is how it helps you proactively reduce or prevent future support incidents. It pulls your latest support case information, identifies its associated products, and recommends related services like workshops and trainings that can improve the efficiency of your organization and reduce the need for reactive support in the future. For example, if you submit a support request about a problem you are experiencing in SharePoint, machine learning might recognize that they are related to SharePoint configurations and recommend a SharePoint configuration workshop.
In assessing the content you consume in Services Hub, machine learning serves up recommendations for the topics that interest you most so you don’t have to search for them. It guides you to resources like Microsoft-led services and On-Demand Assessments that help you better maintain your IT health. These recommendations can also help you and your team build your skills and stay current on the latest Microsoft technologies by providing resources to on-demand learning like learning paths, videos, and virtual hands-on-labs from the Services Catalog. For example, if you have started your Microsoft 365 journey and have begun to consume proactive services related to Microsoft 365, like Activate Microsoft Teams, machine learning will surface recommendations that are relevant and personalized to that content.
Sample recommendations dashboard in Services Hub
Note
You get easy access to recommendations through dashboards on your Services Hub landing page, Support page, Assessments page, and Learning page, as well as in the Services Catalog.
The recommendations generated by machine learning are curated by the Microsoft support experts that know you best. They use their deep knowledge of your business and available
support services to review and enhance your recommendations. Their insights ensure the recommendations you receive align to your organization’s needs and help you with your most pressing challenges.
Improving your business continuity with tailored recommendations that are relevant and evolve with your needs is how Microsoft helps you save time and achieve more.
Want to see machine learning in action or learn more about how it works?
| Unified Support customers: | All: |
|---|---|
| View the latest Support, IT Health, and Learning recommendations tailored to you in Services Hub. | Learn more about how the recommendation engine in Services Hub empowers you to achieve more. |
October 2020
Services Hub makes changes to empower people with disabilities
Empowering every person on the planet to achieve more. That’s Microsoft’s overarching goal. This is not just hyperbole. Microsoft does indeed mean every person. One of the ways we’re doing this is by revolutionizing access to technology for people with disabilities. So, we’ve made sweeping changes to Services Hub, the digital arm of Microsoft’s Support services, to help get us one step closer to our goal.
The entire Services Hub experience has been retooled for accessibility so everyone can take advantage of the available resources to manage their support, maintain their IT health, and build their team’s knowledge. The change we made not only allows for ease of use with assistive technologies such as screen readers, but also provides an improved experience in Services Hub for all users.
The improvements include added or enhanced:
- Screen reader compatibility so users can hear content and go with a keyboard
- Capability to work with desktop components with a keyboard if a mouse is inaccessible
- Contrast and color improvements to help users read and go a web page more easily
- Intuitive navigation so users can go a website seamlessly regardless of the device used
- Input focus to improve ease of use for alternate types of navigation like cursors
- Page responsiveness so it’s easier to read and go the content of a web page on different screen sizes
- Alternate text descriptions that describe images to people who are blind or with low vision
Microsoft is committed to an ongoing effort for excellence in accessibility and will continue to resolve issues. “At Microsoft, we approach inclusion in everything we do and consider disability as a strength,” says Jenny Lay-Flurrie, Chief Accessibility Officer. “The more you focus and take this approach, the more your culture will improve and evolve.”
We believe there are no limits to what people can achieve when technology reflects the diversity of everyone. Our products and services like Services Hub reflect this and can help our customers address their inclusion goals.
Microsoft Support customers can log in to Services Hub to further explore these improvements.