Quick Start Guide - Services Admin

  • Article

When your agreement begins, you’ll receive a “Welcome to Microsoft Unified Support!” email with your registration link. Once you’re registered on Services Hub, you can start onboarding your team immediately.

Register for Services Hub

  1. Click the Register Now link in your welcome email and enter your work email credentials on the Sign In page.
  2. Complete your Profile.
  3. Watch the Services Hub Overview video.

Invite your team to join

  1. Go to Services Hub > Management > Manage users.
  2. Enter work emails to invite users to join, then click Invite users.
  3. Invite users – upload a .csv file for bulk invites.

Designate support contacts

  1. Click on Management > Manage users.
  2. Enable a user to enter support requests from the registered users list by sliding the Support Contact button to on.

View agreement entitlements and usage

  1. Click on Management > Customer Activity.
  2. Directly self-serve on Services Hub to understand what has been purchased and delivered against your current support agreement(s), without needing your CSAM to manually generate your Customer Proof of Delivery (CPOD) report. Learn more: Customer Activity page documentation

Set up IT health assessments

  1. Learn how Health Assessments can benefit your IT environment in the documentation.
  2. Read about Services Hub’s On-Demand Assessment Setup and Config Service.
  3. Contact your Microsoft Representative to schedule your On-Demand Assessment Setup and Config Service.

Note

An active Azure subscription will be necessary. You can use an existing or create a new customer subscription; if you do not have one, you are eligible for a Microsoft sponsored subscription.

More Information

  • Lost your registration email or need assistance? See Sign in FAQs.
  • Any registered user can invite other users in your organization to join Services Hub.
  • Support Contact limits are based on your agreement.
  • Changes to roles may take up to 2 hours to replicate.
  • Microsoft Technical Account Managers and Services Account Coordinators will configure the default workspace and create additional workspaces as needed.
  • Find everything you need at Services Hub documentation.
  • Microsoft Accessibility:
    • Our products and services are built with international accessibility standards such as European standard ETSI EN 301 549 and the Web Content Accessibility Guidelines (WCAG) in mind. Our Accessibility Conformance Reports describe how our products and services conform to those standards.
    • Contact Enterprise Disability Answer Desk (eDAD) for assistance.