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Unsupported files in Migration Manager

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Migration Manager does not support the migration of specific file types. However, it's crucial to understand how these unsupported files impact your overall migration process.

When Migration Manager encounters an unsupported file during a scan or migration, it generates a failure error at the item level. However, these unsupported files do not impact the final status of the scan or migration task. Even if a scan task includes only unsupported files for all failed items, it can still achieve a "Ready to migrate" status. Similarly, a migration task with only unsupported files for all failed items can still be marked as "Completed".

General files that aren't migrated

  • Files marked as restricted
  • Shortcut files
  • 0-byte files
  • Single large files that exceed the file size limit. Learn more at File size limitations
  • Destination path URL that exceeds 400 characters

What isn't migrated from Google Drive

These items are not migrated:

  • Google Sites
  • Google Maps

Important

  • Google Forms are now migrated by default. Forms Desintination must be designated for migration tasks with Forms. Learn more about Forms Destination
  • Google Drawings are migrated as PNG files by default.
  • We don't scan unorganized or "orphaned" files. As a result, they won't be migrated or shown in any of our reports. To learn more about unorganized files see: Unorganized or "orphaned" files in Google

Google Docs, Slides, and Sheets are converted

During migration, the Google Export API converts the below Google files into Microsoft Office files. The original files in Google Drive aren't affected.

Google format Office format
.gsheet .xlsx
.gdoc .docx
.gslide .pptx

What isn't migrated from Dropbox

File Explanation
Dropbox papers Dropbox doesn't allow us to export Dropbox paper (.paper files) and Dropbox paper templates (.paper files).
Dropbox & Dropbox Paper getting started instruction files These files can cause migration failures and are ignored.
URL hyperlink files Dropbox doesn't allow us to download URL hyperlink files that end with .url or .web.
Google files (gdoc/gslides/gsheet) in Dropbox Dropbox doesn't allow us to download Google files.

What isn't migrated from Box

File Explanation
Box getting started instruction files These files can cause migration failures and are ignored.

Note

Migration Manager now supports converting Box notes to .docx format. However, certain elements such as File Preview, Table of Contents, and Annotations will be omitted during the conversion process.