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Microsoft for Startups Program Support helps founders build, run, and scale their businesses on Azure by resolving program-related issues, guiding benefit activation, and connecting startups to the right Microsoft support teams at the right time.
Our goal is to remove friction so you can activate benefits quickly, stay unblocked, and keep building on Azure. MfS Support focuses on program operations and benefits, not deep Azure engineering or architecture design.
What's in scope for Microsoft for Startups Program Support
Contact Microsoft for Startups Program Support when the issue is related to the program, benefits, or portal. We directly own and resolve:
| Category | Details |
|---|---|
| Program & Onboarding | Application review, approval status, or reapplication questions Program-related FAQs |
| Azure Sponsorship & Credits | Azure credit activation issues Incorrect sponsorship offer type Credit expiration or usage questions |
| Entitlement & Ownership | Entitlement Transfers (ET) Updating or correcting the owner account tied to your Azure sponsorship |
| Benefit Redemption | Redemption questions or issues for: - Microsoft 365 - Dynamics 365 - GitHub - Other Microsoft and third-party startup benefits |
| Verification & Compliance | Business or domain verification (for application or level-up) |
| Refund Requests (Coordination) | Program-related refund investigations in partnership with central billing teams |
How to contact Microsoft for Startups Program Support
All startups must submit requests through the Azure Portal.
How to get help:
- Go to the Azure portal
- Navigate to your startup homepage
- In the Overview tab, locate the box titled Your Microsoft Team
- Select Get program support
Support Coverage:
- 24/7 global coverage (communications are English language only)
- Engineers available across time zones, including weekends
What Microsoft for Startups Program Support doesn't cover
Some issues fall outside the scope of Program Support. For these issues, use the appropriate Microsoft support teams listed in the following section. MfS Program Support doesn't directly resolve:
- Azure service outages or runtime failures
- Production workload debugging
- Azure architecture design or optimization
- Performance tuning, security hardening, or resiliency reviews
- Marketplace technical validation or publishing approvals
Other Microsoft support teams that help startups
| Support Team | Use Cases | How to Contact |
|---|---|---|
| Azure Product & Billing Support (ASMS) | Azure service errors or outages Compute, storage, networking, or AI service issues Subscription and billing problems Critical production incidents |
Submit tickets directly in the Azure Portal. |
| Azure Community Support | A free, self-service option, ideal for non-urgent technical questions where you can: - Ask questions, share knowledge, and learn best practices - Connect with Microsoft engineers and community experts - Explore startup-relevant Azure scenarios |
Azure Community Support |
| Startup Technical Enablement Teams | Technical experts are available to startups backed by the Microsoft Investor Network to assist with technical guidance and GTM planning: - Technical discovery and architecture conversations - Azure best practices and maturity guidance - AI infrastructure alignment and compute planning - Scaling usage, transitioning off credits, publishing marketplace offers |
Go to the Azure Portal Locate the "Your Microsoft team" section Select the connection that best matches your need |
When in doubt
If you’re not sure who to contact:
- Start with MfS Program Support for program or benefit questions
- Use Azure Support for service, product, or billing issues
- Ask your Startup Advisor if you need help deciding
We’re here to help you move forward faster, clearer, and with confidence.