Understand Microsoft Online Services resiliency and continuity

Risk Practitioner
Privacy Manager
Microsoft 365

Learn how Microsoft Online Services build resilient services to meet customer expectations in the face of faults and challenges to normal operations, maintains optimal service availability, and fulfills business continuity requirements.

Learning objectives

Upon completion of this module, you should be able to:

  • Explain how Microsoft Online Services are engineered for resiliency, including strategies such as Active/Active service design, fault isolation, and reduced blast radius.
  • Describe the teams involved in the Microsoft Enterprise Resilience and Crisis Management (ERCM) program.
  • Explain Microsoft’s Business Continuity Management (BCM) lifecycle, including ongoing assessment, planning, and capability validation.
  • List how often Business Continuity Plans (BCP) must be reviewed, updated, and tested.
  • Explain the test methodology Microsoft uses for BCP Capability Validation.
  • Describe how Microsoft 365 Services monitor availability and allocate resources using capacity planning.