Summary and resources

Completed

Now that you have reviewed this module, you should be able to:

  • Describe the differences between auto attendants and call queues.

  • Design an auto attendant to gather information from callers.

  • Explain how to set up auto attendants to implement your plan.

  • Demonstrate how to plan call queues to manage many callers.

  • Describe how to configure call queues to alert agents and route calls.

  • Explain how to plan licensing for auto attendants and call queues.

Resources

Use these resources to discover more background details of the described topics from this module: