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An organization is creating a survey to send after a product has been purchased. They want to know if the customer would likely recommend the product to a friend or colleague. Which of the following question types would be the best one to use in this scenario?
Likert
Net Promoter Score (NPS)
Choice
The marketing department for an organization wants to make sure that it’s clear where surveys are coming from. As a result, they have requested that the company logo is clear and present on every survey. How can this request be fulfilled?
Access the Settings area on a survey and upload the logo there.
Create a question and add the logo there.
Add the logo to the survey header and then use the controls to place the logo in the preferred location.
After a Net Promoter Score (NPS) question is answered, the customer services manager at an organization wants to know more about why customers might have given a low score. How can the survey maker find out this information but only ask the question to those individuals who respond with a 6 or below?
Add another text question below the NPS question, make it hidden, and then create simple or advanced logic to show or hide the question based on the answer to the NPS question.
Add another text question below the NPS question, make it required, and then use simple or advanced logic to redirect the respondent to this question.
Add another text question below the NPS question, make it hidden, and then share the link to the survey with the respondents.
The customer services manager has decided that they want to know customers’ overall opinions of the support service that was provided. The survey maker decides to use a Ratings question. What are the three different ways that a ratings question can be displayed on a Customer Voice survey?
Smiley, Number, Thumbs Up
Star, Smiley, Hearts
Number, Star, Smiley
A powerful feature of Dynamics 365 Customer Voice is the ability to customize a survey, giving customers a truly personalized feedback experience. Which of the following options can you add up to 15 of in the survey title, questions, email templates, and other areas within Dynamics 365 Customer Voice?
Parameters
Variables
Fields
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