Create custom apps for Dynamics 365 Customer Service

  • Module
  • 9 Units
Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Service

Turn Customer Service requirements into supportable solutions. Model service data in Dataverse, tailor apps and case experiences, automate repeatable work, deploy changes through solutions, and plan secure Power Pages self-service.

Learning objectives

This module explains how to:

  • Select a Power Apps approach for a Customer Service requirement.
  • Extend the Customer Service data model in Microsoft Dataverse.
  • Configure forms, views, app navigation, and case management behavior.
  • Select low-code automation and deploy customizations with solutions.
  • Plan a secure Customer Service self-service experience with Power Pages.

Prerequisites

Familiarity with Dynamics 365 Customer Service and its case management capabilities

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