Summary
Occasionally, situations might occur where requirements can't be met out of the box with Dynamics 365 Customer Service. Microsoft Power Platform allows you to meet many of the gaps in requirements with less effort and without requiring coding skills.
This module examined ways to address some gaps with Power Apps, including how to:
Use Microsoft Power Platform to customize Dynamics 365 Customer Service.
Use Power Apps with Dynamics 365 Customer Service.
Deploy a self-service Customer Service portal.
Customize case management.
Your next steps would be to learn how to build Power Apps to address gaps in requirements. The following Microsoft Learn modules and Microsoft Learn articles will help you get started: