Summary
Dynamics 365 Customer Service includes many different ways for you to report and visualize data to assist users in managing and making better decisions about the service operation.
This module examined the options that are available to you, including:
The data reporting and visualization options in Dynamics 365 Customer Service.
Creating charts and dashboards.
Deploying and using Power BI to analyze your data.
Your next step would be to gain a deeper understanding of how to use Power BI to gain insights into your data.