Summary
In this module, you explored how to move beyond plain text in Microsoft Copilot Studio by building visually rich, interactive agent responses using message formatting and Adaptive Cards. The skills you developed let you create experiences that communicate clearly, collect structured input, and render reliably across channels.
What you learned
Each topic in this module added a layer to that foundation:
- Message formatting gives you fine-grained control over how your agent communicates: rich text, images, videos, message variations, and quick replies let you match the tone and structure of each response to its context.
- Informational Adaptive Cards let you present structured data — onboarding steps, benefit summaries, policy details — in layouts that are far easier to scan than a plain text paragraph.
- Interactive Adaptive Cards go further by collecting structured user input directly in the conversation, mapping form values to output variables that drive downstream topic logic.
- Channel-specific design ensures your cards look and behave correctly in Teams, web chat, and other surfaces by selecting the right schema version, testing across environments, and designing for the most restrictive channel first.