Identify Viva Insights stakeholders
Stakeholders are the people with investment in the success of the project. You'll gather with your organization's stakeholders to align goals and primary use cases for your strategic deployment of Microsoft Viva Insights. You may not need all the roles below, some roles may be filled by multiple people, or multiple people may take on multiple roles; it all depends on the size of your organization. For a smooth experience and broad user adoption, ensure that each stakeholder clearly understands their responsibilities.
Leadership roles
| Role | Responsibility |
|---|---|
| Executive Sponsor | Communicates high-level vision and value company-wide. Leads by example, sends announcement emails, and drives accountability |
| Success Owner | Manages adoption v-team and ensure business goals are being met. |
| Program Manager | Oversees deployment process and logistics. |
| Data Analyst | Participates in the adoption rollout to help ensure early learnings are gathered and shared based on business priorities. |
| Privacy Champions | Represent and take an active role in ensuring that employees understand the privacy safeguards built into Viva Insights. |
| Early Adopters, Change Champions | Use Viva Insights ahead of broader rollout. Provide feedback to help address any issues and refine communications ahead of full rollout. |
| Employee Training Lead | Manages and communicates training content or training opportunities. |
| Department Leads | Adopt Viva Insights to help drive departmental-specific goals and encourage team adoption. |
| IT Specialists | Oversee all technical aspects of the Viva Insights deployment and rollout. |
| Communications Lead | Manages company-wide communications during all phases of the rollout. |
Setting up your organization for success
Clear, engaging, and well-timed communications that build towards a primary launch event are critical to the success of your rollout. Here are the recommended core priorities for preparing your adoption materials for Viva Insights.
| Business and HR alignment | Inclusivity | Transparency |
|---|---|---|
| Align with an existing initiative rather than launching as a stand-alone experience. Align on strategy to support key business scenarios using Viva Insights with concrete success criteria tied to those scenarios. |
Build trust by including employee representatives in the rollout process where appropriate. Consider how to communicate, not just what you are communicating. |
Communicate how and what data will be gathered and safeguards that are in place to protect individual privacy. Provide examples of how Viva Insights will be used, how that aligns with the company mission, goals, and people strategy. Demonstrate commitment to ethical use and provide a channel for people to raise concerns and questions. |
| Compliance | Accountability | Rollout |
| Review applicable privacy laws and configure the product to align with requirements. Where desired or required by law, engage Works Councils to inform or satisfy codetermination requirements. Establish auditing best practices, such as enabling in-product auditing and additional controls to address data handled outside the Microsoft compliance boundary. |
Ensure ongoing multi-stakeholder dialogue and review in consideration of appropriate internal governance. Be accountable for how data is used and use audit practices to ensure acceptable use. Consider best practices when working with behavioral data. |
Consider establishing a center of excellence and an early adopter program. Develop an awareness campaign to communicate benefits and outcome goals. Use end-user adoption kit resources to augment a broader training program for end users. |