Communication and adoption planning
For communication templates, recommended tasks, and suggested timeframes to help you plan and prepare for your company’s Viva Insights network launch, see our Adoption Communication Plan. Also, take advantage of the resources provided in the Viva Insights Adoption Resource to help educate your users and support the communication plan.
Communication covers four key aspects:
Alignment with company vision and goals
Business problems you're trying to solve
The ways the new solution benefits employees
The ways it impacts your top business priorities
A successful communication plan is distinctive, relevant, and ongoing. Here's a sample timeline of communication for Viva Insights. Align your launch with an existing key initiative, such as an employee wellbeing or engagement campaign.
| Communication touchpoint | Educational action | Suggested timeframe |
|---|---|---|
| Article on internet landing page | Introduce Viva Insights, intended use cases and benefits, links to training, and reference materials. | Four weeks before launch |
| Executive email introduction | Introduce Viva Insights intended use cases and benefits. Make sure to include a link to the intranet page. | 3–4 weeks before launch |
| Awareness events and promotions | Create awareness with posters, on announcement boards, and other public places. | Starting 3–4 weeks prior to and through launch event |
| Departmental communication | Introduce Viva Insights and identify department-specific uses. | Two weeks before launch or as scheduled |
| Internet article update | Provide the status, countdown, and a link for training information. | 1–2 weeks before launch |
| Network launch reminder | Communicate expectations, intended use, and benefits. | One week before launch |
| Internet article update – launch success | Show stats about the success of the Viva Insights launch. | One day post launch |
| Viva Insights announcement – post launch | Share Success stories, recognition of involved team and high contributors. | One day post launch |
| Viva Insights update #2 – post launch | Remind why and how to use Viva Insights. | One month post launch |