Troubleshoot and support peers using Dragon Copilot (nurses)
Intermediate
Administrator
Business Owner
Business User
Microsoft Cloud for Healthcare
Learn how to recognize common Dragon Copilot issues, determine probable causes, guide safe next steps, and escalate when appropriate.
Learning objectives
By the end of this module, you'll be able to:
- Recognize common Dragon Copilot issues and help peers identify whether the cause is workflow-related, user-related, or technical.
- Coach nursing staff on safe, simple next steps that support accurate and consistent documentation.
- Determine when to escalate issues and guide peers in seeking additional support while maintaining patient care priorities.
Prerequisites
- Access to Dragon Copilot (nurses) in Epic Rover and the Dragon Copilot app
- Completion of foundational Dragon Copilot (nurses) training
- Familiarity with key features and workflows