Introduction
Microsoft Copilot Studio empowers your teams to create powerful copilots through a guided, no-code graphical interface. This ability allows you to use the benefits of copilots without having to rely on data scientists or developers, and it helps to address many of today's challenges in building copilots. With Microsoft Copilot Studio, you can eliminate the gap between the subject matter experts and development teams that are building the copilots, and you can reduce latency between teams recognizing an issue and updating the copilot to address the issue. Microsoft Copilot Studio also removes the complexity of exposing teams to the nuances of conversational AI and the need to write complex code.
Microsoft Copilot Studio helps make creating copilots quick and simple, and it includes the following features that help you enhance your copilot's functionality to make it even more powerful:
Initiate Microsoft Power Automate flows - You can initiate Power Automate flows directly from topics in your copilot. This feature allows you to include personalized information for other services in the message content that is being provided.
Pass conversations to live agents - Copilots can be configured to pass conversations, including the context of the conversation, to applications such as Omnichannel for Microsoft Dynamics 365 Customer Service, where live agents can take over the task of working on the conversation.
Generative AI – You can use Generative AI to boost your conversations and leverage Generative AI. You can leverage public-facing or Bing-indexed websites, upload your own documents, as well connect in SharePoint, and Azure OpenAI.
This module will examine some of the additional capabilities that are available to help you enhance your Microsoft Copilot Studio copilots.