Previous

Next

Knowledge check

Completed

Choose the best response for each of the questions. Then select Check your answers.

Check your knowledge

1.

An organization plans to reward its customers based on the amount of money they spend. The company hasn't previously offered a customer reward program. You need to recommend a method for tracking customer spending. Which Dynamics 365 app should you recommend?

Dynamics 365 Sales.

Commerce.

Dynamics 365 Customer Service.

2.

What is reduced when you pair Fraud Protection with an acceptance booster?

Transactions flagged as fraudulent or suspicious, which triggers a bank’s fraud detection system.

Fraudulent account access attempts by enabling device fingerprinting.

Wrongful rejections but boosts acceptance rates with banks.

3.

Which capability allows you to create tiers to represent the customer’s level of engagement and offer greater incentives to those customers who are closest to your brand?

Clienteling.

Loyalty programs.

Customer insights/AI.

You must answer all questions before checking your work.

Continue