Explore physical hardware troubleshooting


This module provides an overview of troubleshooting hardware-related problems and discusses specific considerations for using USB and wireless devices on computers that are running Windows.

Learning objectives

After completing this module, you will be able to:

  • Describe hardware-related problems.
  • Describe the considerations for using USB devices.
  • Describe considerations for using wireless devices.
  • Explain how you can use built-in diagnostic tools to gather hardware information.
  • Determine how to best approach hardware problems.
  • Apply the guidelines for troubleshooting hardware-related problems.


  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.