If a Windows device does not function properly, you can expect many different types of issues, which can vary from simply being annoying to users to being detrimental to your environment. For example, when a computer’s cooling fan produces a strange noise, a user’s productivity typically declines, and the hardware can overheat and fail. All data that the user did not save before the hardware failure will be lost.

This module provides an overview of troubleshooting hardware-related problems and discusses specific considerations for using USB and wireless devices on computers that are running Windows. It is important that you understand common hardware-related problems so that you can support your users.


After completing this module, you will be able to:

  • Describe hardware-related problems.
  • Describe the considerations for using USB devices.
  • Describe considerations for using wireless devices.
  • Explain how you can use built-in diagnostic tools to gather hardware information.
  • Determine how to best approach hardware problems.
  • Apply the guidelines for troubleshooting hardware-related problems.