Extend Teams Phone with additional services
Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.
Learning objectives
At the end of this module, you'll be able to:
- Describe how Teams Phone interacts with other Microsoft services.
- Configure and integrate third-party policy-based compliance recording.
- Configure and integrate third-party contact center solutions.
- Design and register Voice Bots for custom developed solutions.
Prerequisites
- A general understanding of Office 365
- An understanding of the fundamentals of Microsoft Teams and Teams Phone