Summary
Dynamics 365 Field Service Mobile application is essential for organizations that are deploying Dynamics 365 Field Service. The app ensures that field agents have the necessary tools available to them so that they can complete their assigned work orders. Out of the box, the mobile app provides agents with quick access to their bookings, work orders, time-off requests, and other relevant data. Additionally, because the mobile app is built on Microsoft Power Platform, organizations can tailor it as needed to better fit their organizational needs.
In this module, you learned how to get started with the Field Service Mobile application and about:
The mobile application and the different features that are available to frontline workers who use it.
The process for deploying the mobile application, including setting up frontline workers, assigning permissions, and installing the app.
Working with the mobile application, including navigating the application and how to implement and deliver work orders.
The asset servicing capabilities that are available in the mobile application.
Working with data offline.
Other capabilities such as device interaction, time entry, and IoT options.
Your next step would be to learn about how to configure the mobile application to better meet the needs of your organization, including modifying the forms and views that are displayed in the application, configuring the offline data capabilities, and auditing location.