Explore best practices for module 4

  • 3 minutes

MB-920: Module 4 Learn the Fundamentals of Dynamics 365 Commerce

Module 4 Overview

As you begin to teach this module, get familiar with what the students will learn during the module. Dynamics 365 Commerce delivers a complete solution that unifies back-office, in-store, call center, and digital experiences. In this module, students will learn about the different commerce capabilities available using Dynamics 365.

This module consists of two lessons:

  • Lesson 1 – Explore Dynamics 365 Commerce capabilities
  • Lesson 2 – Explore Microsoft Dynamics 365 Commerce B2B e-commerce, store commerce, and clienteling capabilities

Module 4 Tips and Tricks

  • Describe the Dynamics 365 commerce channels (e.g., online store, brick and mortar store, and associated concepts) as well as distributed order management and product assortments
  • Explain how tools help provide personalized and targeted shopping experience in both business to business (B2B) and business to customer (B2C) businesses
  • Consider relating the theory to a fictional store to show the relevance of capabilities like clienteling and fraud protection tools
  • When discussing fraud protection tools, consider showing a recent newspaper article or infographic of the amount businesses lose through fraud
  • Keep the level of explanation to an introductory level to align with this course being a ‘fundamentals’ delivery

Module 4 Demos

  • No demos for this module

Module 4 Lab