Summary
Resource Scheduling Optimization lets your organization increase its efficiency by allowing you to create new bookings for your resources and optimize existing bookings in different scenarios based on your needs. RSO bookings can be scheduled or run automatically, depending on the specific scenario that you're working with.
This module examined some of the key capabilities of the Resource Scheduling Optimization feature, including:
The different scenarios where Resource Scheduling Optimization might be used, including common scenarios such as overnight scheduling, intraday, automated, and simulations
How a dispatcher can take advantage of the different optimization options that are available from the schedule board
How booking conflicts are handled and what settings are available and how they can affect what is optimized
Scenarios where single resource optimization is used and how to control the different settings that are related to it
Common troubleshooting scenarios that are related to RSO
The next steps would be to start exploring how Dynamics 365 for Field Service's connected field service solution can be used to build a proactive IoT solution strategy. This learning opportunity includes:
Understanding the scenarios where you can remotely manage and service devices
Interacting with IoT enabled devices remotely
Using IoT central for management scenarios.