Manage customer returns in Dynamics 365 Business Central

Business User
Functional Consultant
Dynamics 365
Business Central

Do you need to learn how Business Central handles sales returns? Learn how to enter return agreements and process and post return documents. You will also learn about return orders, and how to enter replacement items on a sales return order.

Learning objectives

By the end of this module, students will be able to:

  • Understand how return orders can be used to enter return-related tasks
  • Enter replacement items in a sales return order
  • Charge restock fees to customers
  • Return defective items to vendors
  • Post sales return documents and review posted entries


Basic understanding of how to navigate the Dynamics 365 Business Central application and how to process sales and purchase orders.