Return defective items to vendors
Another typical return scenario is returning items for vendor repair. When you need to process a customer return for an item to be repaired with one of the company's vendors, you must create several documents to support the return process:
A sales return order to return the defective item from the customer
A purchase return order to return the defective item to the vendor
A purchase order to receive the repaired (or new) item from the vendor
A sales order to ship the repaired (or new) item to the customer
Return items for vendor repair
Watch the following video which demonstrates returning a damaged return item to a vendor for repair.