Lab - Manage opportunities in Dynamics 365
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Microsoft Dynamics 365 Sales lets an organization's sales staff manage their sales pipeline by creating and managing opportunities.
The purpose of this hands-on-lab is to introduce you to working with the opportunity management features in Microsoft Dynamics 365. For example, you'll learn to create opportunities, define relevant data, and close opportunity records.
Learning objectives
At the end of this lab, you'll be able to perform the following tasks:
Manually create opportunities.
Identify stakeholders and competitors by using connections.
Advance opportunities through the sales lifecycle.
Use the timeline to add and complete opportunity-related activities.
Close opportunity records.
Create an opportunity and work it through to closing
Nancy Anderson recently reached out to you. Nancy works for Adventure Works, which is one of your biggest customers. Nancy wants to add some new product lines in several Adventure Works stores and is interested in several of the product lines that you offer.
You know, from working with Nancy in the past, that Adventure Works deals tend to move quickly and can be complex. During your meeting with the committee, committee members indicated that they're interested in moving forward with this deal.
Open the Microsoft Learn Sandbox-Sales Hub.
Using the navigation on the left, select Opportunities under the Sales group.
Select the + New button to create an opportunity.
Enter the following values for the new opportunity:
Topic- Interested in adding new product lines
Contact- Nancy Anderson (Sample)
Account- Adventure Works (Sample)
Purchase Timeframe- Next Quarter
Est. Close Date- One week from today (top right - select the drop-down next to the name of the logged in user).
Est. Revenue- $25,000
Select Save to save the record and leave it open.
In the Stakeholders subgrid, select the ellipsis button (...), and then, on the menu that appears, select New Connection.
Under the Look for Contact text, select + New Contact.
Enter the following values for the new contact record:
First Name- Joleen
Last Name- Thomas
Job Title- Market Research
Account Name- Adventure Works (Sample)
Email-
joleen@researchstuff.comMobile Phone- 765 555-1698
Business Phone- 765 555-6222
Street 1- 1901 Jefferson St
City: Seattle
Zip/Postal Code- 98653
Select Save and Close.
Make sure that Joleen's record appears under the Select record column, and then select Add.
In the Stakeholders subgrid, select the ellipsis button (...), and then, on the menu that appears, select New Connection again.
Under the Look for Contact text, select** +** New Contact.
Enter the following values for the new contact record:
First Name: Harold
Last Name: Sanderson
Job Title: Lawyer
Email: Harold@SandersonLaw.com
Mobile Phone: 765 555-1653
Business Phone: 765 555-9862
Street 1: 1901 181st St
City: Seattle
Zip/Postal Code: 98653
Select Save and Close.
Make sure that Harold's record appears in the Select Record column, and then select Add.
In the Opportunity Sales Process business process flow (BPF), select the Qualify phase, and then, in the dialog box that appears, enter the following values:
Estimated Budget: $25,000.00
Purchase Process: Committee
Identify Decision Maker: Completed
In the BPF, on the Develop phase, on the bottom left enter the following values:
Customer Need: New exciting product Lines
Proposed Solution: Our new high-end line
Select Save to move on to the next phase of the sales process.
In the Timeline pane, select the + button, and then, on the menu that appears, select Appointment.
Enter the following values for the new appointment activity:
Required Attendees: Nancy Anderson (Sample)
Subject: Proposal Meeting
Location: Nancy's Office
Start Time: Tomorrow at 1:00 PM
End Time: Tomorrow at 3:00 PM
Duration: 2 Hours
Select Save and Close.
In the Timeline pane, find the Proposal Meeting appointment in the Timeline.
Select the checkmark Close Activity icon on the menu that appears on the upper-right of the activity.
Make sure that the state is updated to Completed, and then select Close.
In the BPF, select the Qualify phase, and then, in the dialog box that appears, select Next Stage.
Close the opportunity as lost
As you're getting ready to complete the final steps of your organization's sales process, Nancy calls to inform you that Adventure Works has decided to use one of your competitors, NAVSPORT. You must now close the opportunity as lost and indicate that Adventure Works decided to use NAVSPORT.
If necessary, reopen the Interested in adding new product lines opportunity.
Select Close as Lost.
On the Close Opportunity screen, enter the following values:
- Status Reason: Outsold
Select OK.
Reopen the opportunity and close it as won
About a week later, Nancy calls you back. Nancy says that there was an issue with NAVSPORT's proposal. Therefore, Adventure Works now wants to use your organization. Because the opportunity that you previously closed already has all the necessary information, it makes the most sense to reopen that opportunity, and then close it as won.
If necessary, reopen the Interested in adding new product lines opportunity.
Select Reopen Opportunity.
Select Close as Won.
Select OK.
Select OK.