Troubleshoot Teams meetings and calling
You can and should monitor the usage and performance of Microsoft Teams meetings and calling. Reviewing this information is key in ensuring Microsoft Teams is being used and performing as expected.
There are multiple tools you can use for reporting on Microsoft Teams calling and meetings
Usage reporting and device reporting in Teams Admin Center
Call Analytics - user usage and performance
Call Quality Dashboard - organization level performance reporting
Microsoft Teams analytics and reporting in the Teams admin center
Microsoft Teams Analytics and Reporting in Teams Admin Center provides administrators with insights and metrics to monitor user adoption and usage. With this reporting, administrators can access reports and data that help them understand how Teams is being used and where the improvements are needed.
There reports are all usage based and don't include session performance information.
Teams Admin Center provides the following reports:
Teams usage report
Teams user activity report
Teams device usage report
Teams app usage report
Teams live event usage report
Teams PSTN blocked users report
Teams PSTN minute pools report
Teams PSTN usage report - Calling Plans
Teams PSTN usage report - Direct Routing
Teams information protection license report
Teams Virtual Appointments usage report
Teams Advanced Virtual Appointments activity report
Teams EHR connector Virtual Appointments report
Walkie Talkie usage and performance report
SMS notifications usage report
Teams user activity report gives per user usage insights, including calling and meetings including audio, video and screen sharing time. PSTN usage reports for calling plans and Direct Routing provide insight into the usage of Teams Phone.
To access the reports, you must be assigned one of the following roles; Global administrator, Teams administrator or Global reader. Global reader can only access tenant-level aggregate and no per-user or team data.
To access the reports:
Go to the Teams Admin Center
On the left navigation, select Analytics & reports
Under View Reports and choose the report you want to run.
Call Analytics per user call and meeting performance reports
Call Analytics provides per user call and meeting session and performance reporting in the Teams Admin Center. It allows administrators to troubleshoot and optimize Teams calls and meetings.
Call Analytics provides a range of call-related data, such as endpoint type, call duration, call quality metrics, user and device data, channel utilization, call flow data, and session network performance such as packet loss and jitter.
You can grant the Teams communications support specialist role to users who should have a limited view of per-user call analytics such as Tier 1 support. Teams communications support engineer role is for users who need full access to per-user call analytics (Tier 2 support). Neither role has access to the rest of the Teams admin center.
Real-Time Analytics (RTA) with Call Analytics
Real-Time Analytics enables administrators to troubleshoot and correct issues with scheduled meetings while they are in progress.
This feature provides detailed and updated information about Teams meetings, including data related to devices, network, connectivity, audio, video, and content sharing, updated in real time, allowing administrators to diagnose and resolve call quality issues with greater accuracy and efficiency.
Real-time telemetry isn't automatic for all meetings and must be started by a Teams admin in the Teams admin center while the meeting is in progress.
Real-time telemetry data for a meeting is available for 24 hours after the meeting has ended.
Using reporting labels to add office location to Call Analytics reports
Reporting labels are used in your organization to indicate the physical locations of offices, buildings, or organizational sites. These labels are used in Call Analytics reports, making it easier to understand reports.
The Reporting labels page in the Microsoft Teams admin center lets you provide a text file (.csv or .tsv) containing a list of physical locations and their associated network subnets.
For more details on reporting labels, see Add and update reporting labels
Call Quality Dashboard (CQD)
The Microsoft Teams Call Quality Dashboard is web-based and Power BI based reporting for Microsoft Teams. It provides information from tenant level down to user level, to track and analyze call quality issues, troubleshoot problems, and improve the overall call quality for Teams.
CQD features a near-real-time (NRT) data feed, which means that call records are available in CQD within 30 minutes of the end of a call.
Open the Microsoft Call Quality Dashboard (CQD) at https://cqd.teams.microsoft.com (sign in with your admin credentials). Or go to the Teams admin center and select Analytics & reports > Call Quality Dashboard.