Check your knowledge

1.

Which one of the following options is an auxiliary work area that contains tools for supporting or expediting tasks when agents are resolving customer issues?

Scheduling board

Healthcare Patient Portal

Productivity pane

Azure Health Bot

2.

Which portal template was originally deployed in your environment before you set it to the Healthcare Patient Portal template?

Customer Self-Service

Employee self-service

Community

Customer Portal

3.

Which role is a user required to have to act as a live agent in Patient Service Center and accept patient escalations?

Productivity Tools User

Knowledge Manager

Field Service - Resource

Omnichannel agent

4.

Which of the following features are displayed in the Patient Access portal?

Messages, Conditions, Claims, Emergency Contacts

Find a doctor, Appointments, Care plans, and Medical records.

Appointments, Allergies, Care plans, Locations.

Care teams, Organizations, Messages, Medications

Answer the following questions to see what you've learned.

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