Summary
Throughout this module, you learned about the third phase, Deliver Impact, of adopting Copilot for Microsoft 365. The key takeaways include gathering feedback from users and stakeholders, tracking end user adoption, and utilizing the Microsoft 365 admin center for adoption score and usage insights. These strategies all contribute to identifying areas of improvement to the adoption strategy. You learned to effectively collect and apply feedback through round tables and listening sessions and understand user knowledge and sentiment through the distribution of surveys. You learned about service health reviews and received suggestions on ways to encourage engagement with Copilot for Microsoft 365 to increase adoption over time. You’re now prepared to listen to your employees and measure the adoption outcomes of your organization, allowing you to adjust your adoption strategy and ensure everyone is getting the maximum value and benefits from Copilot for Microsoft 365.
Now that you’ve completed this module, you should be able to:
- Gather feedback from users through listening sessions.
- Track end user adoption through distribution of surveys.
- Review and track Copilot usage in the Microsoft Copilot Dashboard and in the Microsoft 365 admin center.
- Conduct monthly service health reviews.
- Encourage ongoing engagement of Copilot for Microsoft 365.