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Answer the following questions to see what you learned.

1.

Which conversation node would you add to a bot to help initiate a transfer to a live agent?

Call an action.

End the conversation.

Ask a question.

Go to topic.

2.

You plan to develop a customer support bot to use across different voice channels. You need to ensure that items, such as the phone number that the customer engaged from, can be entered into bot conversations. Which of the following extensions do you need to deploy into your environment?

Omnichannel Power Virtual Agent extension

Microsoft Copilot Studio Omnichannel extension

Microsoft Copilot Studio telephony extension

Omnichannel Voice Power Virtual Agent extension

You must answer all questions before checking your work.

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