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Which conversation node would you add to a bot to help initiate a transfer to a live agent?
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You plan to develop a customer support bot that will be used across different voice channels. You need to ensure that items, such as the phone number that the customer engaged from, can be entered into bot conversations. Which of the following extensions do you need to deploy into your environment?
Omnichannel Power Virtual Agent extension
Microsoft Copilot Studio Omnichannel extension
Microsoft Copilot Studio telephony extension
Omnichannel Voice Power Virtual Agent extension
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