Summary
Setting up a Microsoft Copilot Studio copilot for voice support means that you can use the same conversational style copilot that you're using with traditional text-based channels, such as chats, text, or social media, across voice channels. Customers who are on the phone can have a natural conversation with the copilot, which will interact with and assist them as a live person would. Customers who are using Dynamics 365 voice offering can enable voice functionality for any Microsoft Copilot Studio copilot that they create, without needing to do anything different during the design process of the copilot.
In this module, you learned how to set up a Microsoft Copilot Studio copilot for voice capabilities and to:
Use voice with automated copilots.
Deploy the necessary extension so that your copilot can support voice capabilities.
Enable voice functionality and set up your copilot to work with Omnichannel for Customer Service.
Call your voice-enabled copilot from a voice workstream in Omnichannel for Customer Service.