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Representatives search for two-word product names, but results that contain only one word create too much noise. Which configuration addresses this issue?
Turn on Set search mode as all in the knowledge search experience settings.
Increase the number of recently viewed articles to eight.
Allow representatives to personalize their filters.
Knowledge search is enabled for cases, but members of a new specialist team don't see it in Copilot Service workspace. The record settings are correct. What should the functional consultant check next?
Whether Knowledge search is enabled in the team's experience profile and the correct users or roles are assigned.
Whether the team has enabled article-authoring suggestions.
Whether the case subject uses every search term.
An organization wants representatives to search a same-tenant SharePoint site while the documents remain governed in SharePoint. Which approach best fits the requirement?
Configure a SharePoint external search provider and preserve source access permissions.
Configure an integrated provider to copy the SharePoint library into Dataverse.
Create a custom filter without adding a search provider.
A scheduled integrated-provider refresh completes, but updated articles don't appear and the Insights tab shows failures. Which action provides the best first diagnostic step?
Inspect the ingestion ID and error type, then verify the source URLs, authentication, unique external ID mapping, and refresh settings according to the failure stage.
Delete all internal knowledge articles and rerun ingestion.
Change knowledge search from all mode to any mode.
Search term insights shows a high-volume query with no results, while integrated-provider insights shows successful ingestion. What should the knowledge manager do next?
Review article terminology, publication and visibility, search configuration, filters, and permissions before deciding whether content is missing.
Assume the provider is unavailable and provision a duplicate provider.
Ignore the query because no-result searches don't indicate knowledge gaps.
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