Return reasons
You can use return reason codes to identify the reasons why items are returned by customers or returned to vendors.
If you select a return reason code on a non-posted document like a sales return order, the program copies the codes to the item ledger entries when it's posting the document. You can use the codes for analysis purposes, to check, for example, how many defective items were returned by customers last year.
To set up return reasons, follow these steps:
Choose the Search for Page icon in the top-right corner of the page, enter return reasons, and then choose the related link.
In the Code field, enter a descriptive code.
Enter a description.
The Default Location Code field specifies the location where items that are returned for the reason in question are always placed. For example, you could enter a repair location.
The Inventory Value Zero field specifies that items that are returned for the reason in question don't increase the inventory value. This is often used for repairs because the item to repair shouldn't have an impact on your inventory value (it's still owned by your customer).
