Reverse a shipment
If you have made an incorrect shipment that hasn't been invoiced, then you can undo the posting.
Undo a posted quantity on a posted sales shipment
To undo a posted shipment of items and resources, you can run the Undo Shipment function from the posted sales shipment lines.
To undo a posted shipment of items or resources, follow these steps:
Select the Search for Page icon in the top-right corner of the page, enter posted sales shipments, and select the related link.
Open the posted shipment that you want to undo.
Select the line or lines that you want to undo.
Select the Undo Shipment action.
A corrective line is inserted under the selected shipment line. If the quantity was shipped in a warehouse shipment, then a corrective line is inserted on the posted warehouse shipment.
The Quantity Shipped and Qty. Shipped Not Invoiced fields on the related sales order are set to zero.