Reverse or correct a posted sales invoice
You can correct or cancel a posted sales invoice. This is useful if you want to correct a typing mistake, or if you want to change the sale early in the order process.
Correct or cancel a posted sales invoice
On the Posted Sales Invoice page, you can choose the Correct action and run the following functions:
Correct - Creates and post a credit memo to reverse a posted sales invoice and creates a new sales invoice with the same information, that you can correct before posting.
Cancel - Creates and post a credit memo to reverse a posted sales invoice.
Create Corrective Credit Memo - Creates a credit memo with the same information, that you can correct before posting.
When you correct or cancel a posted sales invoice, the corrective sales credit memo is applied to all general ledger and inventory ledger entries that were created when the initial sales invoice was posted. This reverses the posted sales invoice in your financial records and leaves the corrective posted sales credit memo for your audit trail.
To correct a posted sales invoice, follow these steps:
Select the Search for Page icon in the top-right corner of the page, enter posted sales invoices, and select the related link.
Select the posted sales invoice you want to correct and choose Correct and then Correct again. A sales credit memo is automatically created and posted to void the initial posted sales invoice. At the same time, a new sales invoice with the same information is created where you can make the correction.
To cancel a posted sales invoice, follow these steps:
Select the Search for Page icon in the top-right corner of the page, enter posted sales invoices, and select the related link.
Select the posted sales invoice you want to correct and choose Correct and then Cancel. A sales credit memo is automatically created and posted to void the initial posted sales invoice. The Canceled field on the initial posted sales invoice is changed to Yes.
To create a corrective credit memo for a posted sales invoice, follow these steps:
Select the Search for Page icon in the top-right corner of the page, enter posted sales invoices, and select the related link.
Select the posted sales invoice you want to correct and choose Correct and then Create Corrective Credit Memo. A new credit memo with the same information is created where you can make the correction.