Check your knowledge

  • 6 minutes

Answer the following questions to see what you've learned.

1.

You are deploying an SMS channel that customers will use for reaching support. When defining the auto close settings on the work stream, what is the minimum amount of time that it should be set to?

2.

You are defining an SMS phone number channel that will be used for interacting with customers. This channel will be used for customer support, and high volumes of SMS messages will be sent from this channel as well. Which of the following SMS number code types is best for high volume messages?

3.

What setting do you need to define on a work stream to use Operating Hours on an SMS Phone Number channel?