Introduction
It's essential that Teams administrators know how to troubleshoot the Microsoft Teams client. The Teams client, the network, and any number of configuration issues in the Microsoft Teams admin center can disrupt an organization's users from effectively making and receiving calls and participating in Teams meetings. For example, imagine your Teams meetings aren't available during an important board meeting where remote users are required to participate.
The ability to investigate these issues and find the proper solution is a key task for Teams administrators. It's also important that Teams administrators understand the underlying issues to prevent them from happening in the first place.
In this module, you'll learn about the most common Teams troubleshooting areas, including the Teams client, call analytics, and using the call quality dashboard to investigate voice issues.
After completing this module, you'll be able to:
Describe key aspects of Teams troubleshooting and make use of self-help diagnostics
Identify call quality issues with call analytics
Analyze and identify call quality issues with Call Quality Dashboard
Identify call quality issues with the Direct Routing Health Dashboard