Summary
It's essential that Teams administrators know how to troubleshoot the Microsoft Teams client. In this module, you examined how the Teams client, the network, and any number of configuration issues in the Microsoft Teams admin center can disrupt an organization's users from effectively sending and receiving calls and participating in Teams meetings.
In this module, you learned that the ability to investigate issues and find the proper solution is a key task for Teams administrators. It's also important that Teams administrators understand the underlying issues to prevent them from happening in the first place.
This module examined the most common Teams troubleshooting areas, including the Teams client, call analytics, and using the call quality dashboard to investigate voice issues.
You should now be able to
- Describe key aspects of Teams troubleshooting
- Perform troubleshooting using logs, Teams client cache, and Self -help diagnostics
- Identify call quality issues using call analytics, the Call Quality Dashboard, and the Direct Routing Health Dashboard