Troubleshoot reporting
Microsoft 365 provides a number of reports that you can use to help troubleshoot Teams usage. These are accessible in the Microsoft Teams admin center and also in Microsoft 365 admin center.
Review Teams reports in Microsoft Teams admin center
Reports are accessible on the Analytics & reports page in the Microsoft Teams admin center. The following table describes the reports available that can help troubleshoot meetings, live events, and messaging.
| Report | Description |
|---|---|
| Teams device usage | Reports on usage by Windows users, Mac users, iOS users, and Android phone users. |
| Teams live event usage | Reports on total views, start time, event status, organizer, presenter, producer, recording setting, and production type. |
| Teams usage | Reports on active users, active users in teams and channels, active channels, messages, privacy setting of teams, and guests in a team. |
| Teams user activity | Reports on messages a user posted in a team chat, messages a user posted in a private chat, 1:1 calls a user participated in, number of meetings a user organized, number of meetings a user participated in, meetings audio, video and screen sharing time, and last activity date of a user. |
You can generate reports for the following time periods:
- Last 7 days
- Last 30 days
- Last 90 days
Review Teams reports in Microsoft 365 admin center
To access reports in Microsoft 365, open the Microsoft 365 admin center, select Reports and then select Usage. Select the period for the report (up to 180 days) and then review the active users for each of the subscribed services, including Microsoft Teams.
Analyze log files
You can also use log files that Teams generates for additional diagnostics and troubleshooting. There are three types of log files automatically produced by the client that you can use to assist in troubleshooting Teams. These are described in the following table.
| Log file | Description |
|---|---|
| Debug | Produced by the desktop clients, as well as by browser-based clients. You can read these logs with any text editor from the bottom up. Debug logs show the following data flows: Login, connection requests to middle-tier services, and call/conversation details. |
| Media | Contain diagnostic data about audio, video, and screen sharing in Teams meetings. They are required for support cases that are linked to call-related issues. Media logging is off by default. |
| Desktop | Contain log data that occurs between the desktop client and the browser. The logs are text-based and can be read using any text editor from the top down. |
Collect and enable logging
You must enable logging before you can review log files. In Windows, right-click the Teams icon in the system tray, and then select Collect support files.
For media logs, in Teams, select Settings, select General, and select the Enable logging for meeting diagnostics (requires restarting Teams) check box. Restart Teams and reproduce your issue.
Tip
Debug, Desktop, and Media logs are collected in a single folder called MSTeams Diagnostics Log. The folder contains subfolders for Desktop, Meeting (Media), and Debug (web) log files.
Review logs
Watch the following video for a demonstration of how to review logs: