Summary
The more services that your organization provides to your customers by using Dynamics 365 Field Service, the more historical information you will have at your disposal. By reviewing this historical information and applying AI, you can begin using this data to streamline decision making.
This module examined different scenarios where AI can be used in Dynamics 365 Field Service, including:
Exploring how to use predictive work and resource proficiency suggestions.
Explaining how to use AI to improve how your organization uses incident types.
Reviewing the process for using IoT Alert suggestions to improve how you take actions based on IoT alerts that are being generated in the application.
From here, based on your deployment needs, the next step might be to gain a deeper understanding of other features and functionality as they relate to Dynamics 365 Field Service. This extended learning could involve learning how to work with the Field Service Mobile application, asset management, and Connected Field Service, or how to manage and configure the different scheduling options.