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Which of the following scenarios best describes the use of a private queue?
A support queue all new cases are routed to before they are routed to other queues.
A gold queue that will be supported by gold technicians
A queue that was automatically created when a new user was added.
A standard queue where all cases can be worked by any technician.
Which of the following best describes what will happen when an agent releases a queue item they are working on?
The queue item will be removed from the users personal queue and all other queues.
The queue item will be removed from the users personal queue and returned to its original queue.
The queue item will be removed from all queues.
The queue item will be removed from its original queue it was taken from.
In which of the following scenarios would a routing rule be applied?
Automatically when a case is created manually by an agent.
When an agent selects the Save button.
When an agent selects the Add to Queue button.
Automatically when a case is created by a record creation rule.
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